Delivery & Pick Up

  • When do you deliver?

    We deliver to your doorstep between Mondays to Saturdays.

    Our delivery windows are between 9:00AM - 7:00PM

    You will be sent via email/SMS an update the day before your delivery date that will give you a 4 hour time frame between when your order will be delivered. You may access time tracking via the link that is sent to you to have real time updates on when your order will arrive

  • Where are you delivering?

    We currently deliver to a large number of postcodes within the Sydney Metropolitan Area. You can check if we deliver to your area using the post code search tool at the top of this page. In the coming weeks we will update you on our plans to deliver NATION WIDE. Stay tuned.

  • How much is delivery?

    Orders under $124.99 incur a $15 delivery fee.

    For all orders over $125.00, delivery will be complimentary.

ORDERS

  • When do I need to order by?

    Your order must be placed by 11:59 PM to guarantee following day delivery. For example:

    - Order by Monday 11:59 PM to receive delivery on Wednesday.

    - Order by Tuesday 11:59 PM to receive delivery on Thursday.

  • How will I receive my meat?

    Vic's Meat is committed to reducing our impact on the environment. 

    In order to reduce unnecessary packaging, we have chosen to deliver your order in reusable plastic crates. These crates greatly minimise damage to your product and are cleaned and sanitised routinely. 

    Our drivers will patiently wait for you to unpack your order and store it safely. Once this has been done our drivers will return to our Mascot facility with these crates where they will be cleaned / sanitised and reissued.

  • How will my meat be packaged?

    In order to ensure and maintain the integrity of the product – we use Modified Atmosphere Packaging (MAP Packing). Your product will be clearly labelled with the product name and best before date for each packaged item.

REFUNDS

  • What if I have a problem with one of my products?

    If the order you have received is

    1. Incorrect

    2. Not fit for purpose

    3. Short of shelf life

    Please contact our Customer Care team on 02 9317 6900 within 24 hours of receiving your order to arrange a suitable solution.